Digital transformation in
the age of crisis

From Zendesk
To Service Cloud

Catch’s Call Centre migrated off of Zendesk and implemented the Salesforce Service Cloud platform together with AWS Connect. This transition revolutionised Catch’s customer service model, enabling an omnichannel experience that utilises automation and detailed data insights to provide a holistic view of the customer, delivering personal customer experiences, enabling service agents to position new sales opportunities.

What are the challenges of implementing transformation during this pandemic?

What are the customer experience market trends given the current pandemic?