The Digital Transformation of Catch.com.au During Covid

Driving Customer Satisfaction Through Call Center Innovation

In partnership with 8Squad, Catch’s Call Centre migrated off of Zendesk and implemented the Salesforce Service Cloud platform together with AWS Connect. This transition revolutionised Catch’s customer service model, enabling an omnichannel experience that utilises automation and detailed data insights to provide a holistic view of the customer, delivering personal customer experiences, enabling service agents to position new sales opportunities.

What should companies consider when choosing a customer service technology?

How can the right tech encourage new income streams?